Latest Agentic AI in Customer Service​ News

Contact Center & Omnichannel​

Cutting Through the AI Hype: Here’s How to Actually Measure What Matters

Security, Privacy & Compliance

As AI Agents Enter Customer Journeys, Enterprises Must Rethink Fraud and Identity

AI & Automation in CX

Oracle’s Fusion Agentic Applications Push Enterprise AI Past Copilots

AI & Automation in CX

The Trust Gap Killing AI Rollouts in CX, And How Leaders Fix It

AI & Automation in CX

AI Agents Just Went Mainstream: Mastercard, Alibaba, Shopify, Evri, FedEx Move In

AI & Automation in CX

AI Integration Architecture is The Control Layer Separating CX Leaders From the 40% Who Fail

AI & Automation in CX

Human-in-the-Loop AI: The Design Guardrail You’ll Wish You Built Earlier

AI & Automation in CX

Your AI Training Strategies are Risky: Synthetic Data Generation is Your Compliance Shortcut

AI & Automation in CX

Cresta Launches Knowledge Agent To Reduce Agent Tab Switching

AI & Automation in CX

NVIDIA Expands AI Ecosystem with Major Partnerships at GTC 2026

AI & Automation in CX

Salesforce Agentforce Sales Brings ‘Agentic Selling’ Into The CX Spotlight

Contact Center & Omnichannel​

Enterprise Connect 2026: Five Significant CX Announcements You May Have Missed

AI & Automation in CX

Adecco Targets Majority AI-Driven Revenue in Expanded Salesforce Agentforce Deal

Contact Center & Omnichannel​

CCW Europe research finds Omnichannel Is Stalling, And AI Isn’t Saving It… Yet

AI & Automation in CX

AI Hype vs Customer Reality: The State of CX in 2026

AI & Automation in CX

Enterprise Connect 2026 Reflections: From Hype to Hard Questions