Latest Agentic AI in Customer Service​ News

AI & Automation in CX

Salesforce Targets Agent Sprawl Increase in Latest MuleSoft Expansion

AI & Automation in CX

Talkdesk Takes the Gloves Off: How Commerce Orchestration Is Fixing Broken Retail CX

AI & Automation in CX

Nationwide Selects AWS And Amazon Connect To Personalise CX For 17 Million Members

Contact Center & Omnichannel​

Modernising the Contact Center for Always-On Service: AI Promises, Human Reality

AI & Automation in CX

NiCE Launches Cognigy Simulator to Test and Scale AI Agents

Contact Center & Omnichannel​

Defining a New Category: Why CX Observability Matters in Today’s AI-Powered Contact Centers

AI & Automation in CX

Agentic AI Observability: Why Copilots Are Stalling and Agents Are Taking Over

AI & Automation in CX

Marketers Face Higher Expectations Across Search and AI Tools, Gartner Finds

AI & Automation in CX

ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work

AI & Automation in CX

The $50 Billion Question: How Do You Charge for an AI Agent Seat That Doesn’t Exist?

Community & Social Engagement

Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions

AI & Automation in CX

WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos

Community & Social Engagement

Brands Ignoring Peer Intelligence Are Missing Where Real Customer Truth Lives

AI & Automation in CX

ElevenLabs and Deutsche Telekom Bet Big on AI Voice Agents for Customer Service

AI & Automation in CX

Agentic AI or Agentic Hype? A Field Guide for Skeptical CX Leaders

Security, Privacy & Compliance

AppOmni Uncovers Agentic AI Security Vulnerability in ServiceNow’s API and Agents