Latest Agentic AI in Customer Service​ News

Marketing & Sales Technology

Buyer Attention Waning? Marketing Fatigue Is Killing Your Funnel

Contact Center & Omnichannel​

Why ERP Systems Matter More When Customer Expectations Keep Rising

AI & Automation in CX

Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing

AI & Automation in CX

CX Today’s 12 Trends of Christmas: Expert Predictions for 2026

Community & Social Engagement

Community & Social Engagement: The Future of Customer Experience 

AI & Automation in CX

Microsoft’s CEO Satya Nadella Treats AI as an Existential Threat: Should CX Leaders Follow His Lead?

AI & Automation in CX

Workflow Automation Will Be Impossible for CX Leaders to Ignore in 2026. Are You Ready?

AI & Automation in CX

Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool

AI & Automation in CX

Why Do So Many Agent Assist AI Deployments Fail? The Contact Center Architecture Mistakes to Avoid

AI & Automation in CX

Stop Counting Minutes & Start Counting Money: Understanding Real AI Agent ROI

AI & Automation in CX

Big CX News from ServiceNow, Zoom, Cisco & IKEA

AI & Automation in CX

Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams

Security, Privacy & Compliance

Cisco Reveals Security and Safety Framework for Enterprise AI Readiness

AI & Automation in CX

Agentforce World Tour 2025: How Salesforce Is Solving Marketing’s 20-Year Personalization Problem

Contact Center & Omnichannel​

Odigo Snaps Up Akio to Build a “European Sovereign Alternative” to US CCaaS Giants

AI & Automation in CX

How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents