Latest Agentic AI in Customer Service​ News

CRM & Customer Data Management

Software “Frankenstacks” Are Costing Businesses More Than They Realize, Freshworks Warns

AI & Automation in CX

Solving AI’s Blind Spot: Cobrowse Unveils Visual Intelligence

AI & Automation in CX

Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent

AI & Automation in CX

2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises

Contact Center & Omnichannel​

Beyond Automation: Harnessing Agentic and Voice AI for Seamless Customer Journeys

AI & Automation in CX

Generative AI in the Contact Center is Losing its Appeal. Time For an Upgrade?

AI & Automation in CX

AI Reputational Risk: The Threat Most Brands Only Notice After the Damage Spreads

AI & Automation in CX

Zoom Reveals AI Transformation Strategy in Latest Earnings Report

AI & Automation in CX

Why Agentic AI Promises Don’t Always Match Reality: Contact Centre Expo

CX TV

The Platform Advantage: How Sprinklr Is Redefining CCaaS for the Next Era of CX

AI & Automation in CX

What Is AI Behaviour Monitoring? A Guide for CX Leaders

AI & Automation in CX

Big CX News from Salesforce, Cloudflare, Five9 & UJET

AI & Automation in CX

The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025

CRM & Customer Data Management

Detaching From AI to Build Meaningful Customer Relationships, TFL Reveals

AI & Automation in CX

How AI-Native Organizations Will Shape the Future of CX: A Preview of CX Masterclass 2025

AI & Automation in CX

Microsoft Expands Copilot For Widespread Productivity