Latest Agentic AI in Customer Service​ News

CRM & Customer Data Management

Agentic AI Ushers in a New Era of Holiday Shopping

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown

Customer Analytics & Intelligence

AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience

Contact Center & Omnichannel​

Trust in AI: How Customer Confidence Defines the Future of CX Automation

Contact Center & Omnichannel​

Smart CX Automation Starts With Smaller Steps: Learn What to Automate First

Service Management & Connectivity

ServiceNow Expands Vision For AI Transformation

Customer Analytics & Intelligence

How Microsoft’s AI Strategy is Transforming Customer Experience

Workforce Engagement Management

Businesses Are Still Struggling to See ROI Benefits From AI Investment, IBM and Teradata Discover

CRM & Customer Data Management

Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership

CRM & Customer Data Management

Microsoft Expands Dynamics 365 Contact Center with New AI Agents

Contact Center & Omnichannel​

Agent Assist: Empowering Agents with Their Own AI Copilot

CX TV

Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers

Customer Analytics & Intelligence

Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown

CRM & Customer Data Management

Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall

CRM & Customer Data Management

Salesforce Sets Its Sights on $60 Billion by 2030

CRM & Customer Data Management

Using CRM Pricing Models in the AI Era, What’s Going to Change?