Latest Agentic AI in Customer Service​ News

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft

Contact Center & Omnichannel​

Cisco Introduces the Webex Contact Center for Salesforce

Contact Center & Omnichannel​

Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer

CRM & Customer Data Management

The Big ServiceNow AI Experience Announcement: A Closer Look

Contact Center & Omnichannel​

Why Omnichannel Is Failing – and How CCaaS 3.0 Fixes It

CRM & Customer Data Management

Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition

Contact Center & Omnichannel​

77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner

Contact Center & Omnichannel​

Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service

CRM & Customer Data Management

Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow

Event News

Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained

Contact Center & Omnichannel​

Oracle’s Role-Based AI Agents Promise to Boost Revenue

CRM & Customer Data Management

Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce

Event News

SAP Connect 2025: The Top 10 Announcements (So Far!)

Contact Center & Omnichannel​

Customers Shouldn’t Have to Fight for Help. Here’s a Better Approach

Contact Center & Omnichannel​

The Latest BIG News from Cisco, Salesforce & Accenture

Contact Center & Omnichannel​

Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’