Latest Agentic AI in Customer Service​ News

Contact Center & Omnichannel​

Microsoft Boosts Contact Center Reliability with a New Desktop App

CRM & Customer Data Management

Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise

Customer Analytics & Intelligence

Big CX News from Zoom, OpenAI, Salesforce, and Sanas

Event News

The CX Awards 2025 Winners Announcement

Contact Center & Omnichannel​

Zoom’s New-Look AI Companion Reveals Its Broader Ambitions

Contact Center & Omnichannel​

What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI

CRM & Customer Data Management

What Is ServiceNow University? An Introductory Guide

Customer Engagement Platforms

Global Happiness Is Down, Customer Happiness Is Up: So What?

Contact Center & Omnichannel​

Generative AI in the Contact Center: What’s New in 2025?

Contact Center & Omnichannel​

Big CX News from Salesforce, Genesys, OpenAI, & Mitel

Contact Center & Omnichannel​

Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI

Customer Analytics & Intelligence

OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents

CX TV

AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown

Contact Center & Omnichannel​

Big CX News from NiCE, Genesys, Salesforce, & Gartner

Contact Center & Omnichannel​

Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap

Contact Center & Omnichannel​

50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner