Latest Agentic AI in Customer Service​ News

Contact Center & Omnichannel​

5 Bite-Sized Lessons for Implementing AI from Contact Center Experts

Contact Center & Omnichannel​

NiCE Goes All In on Agentic AI with CXone Mpower Agents, Boosted AWS Partnership

Contact Center & Omnichannel​

Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue

Contact Center & Omnichannel​

Five9 Introduces Agentic CX, Pinpoints Its Differentiators

Contact Center & Omnichannel​

Is Your Approach to Dirty Data Killing Your AI Implementation?

CRM & Customer Data Management

15 Use Cases for Generative AI in Sales

Contact Center & Omnichannel​

Big CX News from Salesforce, Zoom, Talkdesk & Five9

CRM & Customer Data Management

Salesforce Blocks Competitors from Using Slack Data: So What?

Contact Center & Omnichannel​

AI Won’t Kill the Customer Service Agent – At Least Not Yet

Customer Analytics & Intelligence

Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them

CRM & Customer Data Management

Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals

Contact Center & Omnichannel​

Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”

Customer Analytics & Intelligence

Cisco Live San Diego 2025: Top 3 Takeaways

Customer Analytics & Intelligence

The New Zoom Virtual Agent Is Here, and Now It’s Agentic

Contact Center & Omnichannel​

GRAIA Tackles the ‘Generic Automation’ Problem Plaguing Customer Experience Teams

CRM & Customer Data Management

Big CX News from Salesforce, HubSpot, Adobe, & Everise