Latest Agentic AI in Customer Service​ News

Big CX Update

PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse

CRM & Customer Data Management

Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise

Contact Center & Omnichannel​

Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service

Contact Center & Omnichannel​

Sprinklr Shares Its Vision for the Autonomous Contact Center

CRM & Customer Data Management

ServiceNow Knowledge 2025: All 11 Major Announcements

Contact Center & Omnichannel​

Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes

Customer Analytics & Intelligence

Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live

Contact Center & Omnichannel​

The Top 5 CCaaS Decisions Contact Center Leaders Must Make in 2025

Customer Analytics & Intelligence

IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan

CRM & Customer Data Management

Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM

CRM & Customer Data Management

Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat

Customer Analytics & Intelligence

Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown

Workforce Engagement Management

Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center

Contact Center & Omnichannel​

AWS Doesn’t Let Data Barriers Stifle Contact Center Innovation. It Breaks Them Down.

Contact Center & Omnichannel​

Five9 and Salesforce Announce a Unified CCaaS-CRM Offering

AI & Automation in CX

Is Your Contact Center Still a Cost Center? The Proactive CX Strategy That Turns Support Into Revenue