Latest Agentic AI News

CRM & Customer Data Management

Salesforce Aims to Close the CX Gap by Letting AI Agents Run Operations

AI & Automation in CX

Hot Takes or Hard Truths? The 2026 AI & CX Reality Check with Transcom

AI & Automation in CX

From Chatbot to Full Multimodal: A Practical CX Roadmap

AI & Automation in CX

Microsoft Q3 2026 Earnings: The Autonomous CX Era Arrives

AI & Automation in CX

The AI Fix for Disappearing Customer Journeys

Security, Privacy & Compliance

Your AI Agents Are Already Inside Your Contact Center – Do You Know What They’re Doing?

AI & Automation in CX

Amazon Connect Is Now Amazon Connect Customer – The Name Change Is Only Part of the Story

AI & Automation in CX

Public Sector CX Is Under Systemic Pressure, and the Contact Center Shows It First

AI & Automation in CX

Forrester Puts Its Research Inside Microsoft Copilot, But Can It Stay Vendor-Neutral?

Customer Analytics & Intelligence

Containment Metrics Are Killing Customer Trust, Says Amazon Connect

Contact Center & Omnichannel​

Microsoft Copilot Studio Launches Realtime Voice Agents for Dynamics 365 Contact Center

AI & Automation in CX

Microsoft Expands AI Capabilities Across Sales and Customer Experience

AI & Automation in CX

You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once

AI & Automation in CX

SoundHound’s LivePerson Deal Targets the Biggest Omnichannel CX Gap

Customer Analytics & Intelligence

LivePerson Syntrix Targets the AI Governance Gap as Contact Centers Struggle to Scale GenAI from Pilot to Production

Customer Engagement Platforms

Intercom Challenges Multi-Agent Trend With Expansion Into Sales