Latest Agentic AI News

Workforce Engagement Management

Businesses Are Still Struggling to See ROI Benefits From AI Investment, IBM and Teradata Discover

CRM & Customer Data Management

How Can Multi-Agent AI Orchestration Optimize Customer Interactions?

CX Trends

Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?

CRM & Customer Data Management

Can OpenAI’s Atlas Browser Transform Customer Interactions in E-Commerce?

Customer Engagement Platforms

SAP Finds Silver CX Lining in Revenue Dip

Contact Center & Omnichannel​

Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraud

CRM & Customer Data Management

Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership

CRM & Customer Data Management

Microsoft Expands Dynamics 365 Contact Center with New AI Agents

Customer Analytics & Intelligence

The Hidden Weak Link in AI-Powered CX: Your Data Integration Problem

CX Trends

Gartner Reveals Top Tech Trends For 2026

Contact Center & Omnichannel​

Agent Assist: Empowering Agents with Their Own AI Copilot

CX TV

Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers

Customer Analytics & Intelligence

Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown

CRM & Customer Data Management

Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall

Contact Center & Omnichannel​

Lessons Learned from Amazon Connect Horizons

Customer Analytics & Intelligence

When Reality Fails to Meet Expectation: Sprinklr Study Uncovers Huge CX Flaw