Latest Agentic AI News

Contact Center & Omnichannel​

GRAIA Tackles the ‘Generic Automation’ Problem Plaguing Customer Experience Teams

Workforce Engagement Management

Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots

CRM & Customer Data Management

Big CX News from Salesforce, HubSpot, Adobe, & Everise

Contact Center & Omnichannel​

Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown

CRM & Customer Data Management

Salesforce Scoops Moonhub Employees, But Denies Acquisition

CRM & Customer Data Management

HubSpot Unveils an Industry-First CRM-ChatGPT Integration

Contact Center & Omnichannel​

Everything You Need to Know About Agentic AI and Its Potential in Customer Service

Customer Analytics & Intelligence

Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load

CRM & Customer Data Management

Salesforce Embeds Slack Directly Into CRM Records

Contact Center & Omnichannel​

Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft

Customer Analytics & Intelligence

Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition

Contact Center & Omnichannel​

10 Agentic AI Use Cases for Contact Centers

Customer Analytics & Intelligence

What’s New in Digital Experience Platforms, and What’s Coming?

Contact Center & Omnichannel​

TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across

Contact Center & Omnichannel​

10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More

Contact Center & Omnichannel​

Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028