Latest Agentic AI News

CRM & Customer Data Management

Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points

Contact Center & Omnichannel​

The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration

Customer Analytics & Intelligence

NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents

Contact Center & Omnichannel​

Big CX News from Microsoft, Google, Salesforce, & Zendesk

Customer Analytics & Intelligence

Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents

CRM & Customer Data Management

Salesforce Introduces Agentforce for Financial Services

Contact Center & Omnichannel​

Zendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally Available

Contact Center & Omnichannel​

5 New Customer Expectations for 2025 (and How to Outpace Them!)

CRM & Customer Data Management

SAP Sapphire 2025: The Top 10 Announcements

Customer Analytics & Intelligence

Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents

CRM & Customer Data Management

Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year

Customer Engagement Platforms

Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online

Contact Center & Omnichannel​

Big CX News from Salesforce, Zoho, NICE, & Dialpad

CRM & Customer Data Management

Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce

Contact Center & Omnichannel​

The Demise of Per-Seat Contact Center Pricing, and What Comes Next?

Contact Center & Omnichannel​

Why Agentic AI Isn’t Always the Answer