Latest AI Agent News

AI & Automation in CX

UJET Acquires Spiral to Address Customer Data Analysis Roadblocks

AI & Automation in CX

Forget AHT, Cost-Per-Resolution Is Becoming the Metric CFOs Care About Most

AI & Automation in CX

Freshworks Empowers CX Teams with Usable and Uncomplicated AI

Service Management & Connectivity

Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value

AI & Automation in CX

AI Is Transforming How Logistics Brands Serve and Retain Customers

Contact Center & Omnichannel​

Why Voice Understanding is the Missing Link in Enterprise AI CX

Contact Center & Omnichannel​

Your Measurement Strategy is Missing the Real ROI of Workflow Automation

AI & Automation in CX

AI Agents For Customer Support: Trends, Predictions & Providers

Workforce Engagement Management

RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026 

CRM & Customer Data Management

Agentic AI Ushers in a New Era of Holiday Shopping

Contact Center & Omnichannel​

Smart CX Automation Starts With Smaller Steps: Learn What to Automate First

Service Management & Connectivity

ServiceNow Expands Vision For AI Transformation

CRM & Customer Data Management

How Can Multi-Agent AI Orchestration Optimize Customer Interactions?

CX Trends

Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?

Contact Center & Omnichannel​

Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraud

Contact Center & Omnichannel​

Afiniti and Five9 Team Up to Bring Invisible AI to the Contact Center