Latest AI Agent News

Contact Center & Omnichannel​

Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience

Contact Center & Omnichannel​

Google Is Building AI Mode Agents to Automate Customer Support Tasks

Contact Center & Omnichannel​

The Contact Center of Tomorrow Starts With Data

Uncategorized

The Contentsquare-Loris Acquisition: A Closer Look

Customer Analytics & Intelligence

6 Helpful Tools to Build AI Agents That Actually Work

CRM & Customer Data Management

Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days

Contact Center & Omnichannel​

Big CX News from Microsoft, Salesforce, Lenovo & Zoom

CRM & Customer Data Management

Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)

Contact Center & Omnichannel​

Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent

Customer Analytics & Intelligence

Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown

CRM & Customer Data Management

A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers

Workforce Engagement Management

Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.

CRM & Customer Data Management

Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown

Customer Analytics & Intelligence

Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next

Customer Analytics & Intelligence

Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions

CRM & Customer Data Management

The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes