Latest AI Agent News

Customer Analytics & Intelligence

OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses

CRM & Customer Data Management

Big CX News from Zendesk, AWS, Microsoft, & Zoho

CRM & Customer Data Management

Zoho Makes 5 Major Moves to Expand Its AI Portfolio

Customer Analytics & Intelligence

AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service

Contact Center & Omnichannel​

NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?

CRM & Customer Data Management

ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs

CRM & Customer Data Management

Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing

CRM & Customer Data Management

Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires

CRM & Customer Data Management

Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems

Contact Center & Omnichannel​

Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far

CRM & Customer Data Management

Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea

Customer Analytics & Intelligence

Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce

CRM & Customer Data Management

Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One

Contact Center & Omnichannel​

Big CX News from Salesforce, Genesys, OpenAI, & Mitel

Customer Analytics & Intelligence

Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2025: The Rundown

Workforce Engagement Management

3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner