Latest AI Agent News

Customer Analytics & Intelligence

OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents

CRM & Customer Data Management

Salesforce Debuts Agentforce 3: The Top Takeaways

CX TV

AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown

Contact Center & Omnichannel​

Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap

Contact Center & Omnichannel​

50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner

Contact Center & Omnichannel​

NiCE Goes All In on Agentic AI with CXone Mpower Agents, Boosted AWS Partnership

Contact Center & Omnichannel​

NiCE Taps Snowflake to Spread Customer Data Across the Enterprise

Contact Center & Omnichannel​

Big CX News from Salesforce, Zoom, Talkdesk & Five9

Customer Analytics & Intelligence

Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them

Contact Center & Omnichannel​

RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap

Contact Center & Omnichannel​

Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”

CRM & Customer Data Management

Big CX News from Salesforce, HubSpot, Adobe, & Everise

Contact Center & Omnichannel​

Everything You Need to Know About Agentic AI and Its Potential in Customer Service

Customer Analytics & Intelligence

Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load

CRM & Customer Data Management

Salesforce Embeds Slack Directly Into CRM Records

Contact Center & Omnichannel​

Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft