Latest AI Agent News

AI & Automation in CX

ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents

AI & Automation in CX

Lost in Translation: Why Your Chatbot Might Be Misleading Customers

AI & Automation in CX

Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise

AI & Automation in CX

OpenAI’s Consulting Play, CX Leaders Might Get Sidelined

Security, Privacy & Compliance

What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents

AI & Automation in CX

Five9 Positions AI at the Core of CX Transformation Strategy

AI & Automation in CX

McKinsey’s State Of AI: The Scaling Gap Is Now CX’s Problem

AI & Automation in CX

Salesforce Report Reveals AI Agents Boost ROI as Customer Expectations Outpace Marketing Execution

AI & Automation in CX

Salesforce Acquires Momentum, Completes Ten Deals in Six Months

AI & Automation in CX

OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?

AI & Automation in CX

AI Readiness In CX: Why Most Teams Can’t Escape The POC Trap

AI & Automation in CX

BNP Paribas Backs AI Startup Incio, Here’s The CX Catch

AI & Automation in CX

Anthropic and Infosys Launch Enterprise AI for Regulated Telecom Operations

AI & Automation in CX

Starmer Targets Addictive Social UX, CX Leaders Must Not Ignore

Contact Center & Omnichannel​

Contact Center Trends for 2026: CCaaS, AI, and the Shift From Legacy to Cloud

Security, Privacy & Compliance

It’s a New Era for Agentic AI Risk: Are You Ready for Automation With Authority?