Latest AI Agent News

Latest News

CX leader reviewing AI performance metrics and compliance dashboards in 2025

AI & Automation in CX

A 2025 Review: The 5 Trends Every Head of CX Needs To Know

Keith Ramsdell, Principal Technical Product Manager for the Amazon Connect team

AI & Automation in CX

Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders

Security, Privacy & Compliance

ServiceNow Expands Its Security Reach With Veza Buy

Agentic AI powering automated customer service workflows

AI & Automation in CX

2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises

A 3D robotic head with glowing headphones hovers above a smartphone displaying a blue voice-waveform graphic. Colourful chat bubbles float around the device, symbolising AI-driven conversations. The Tata Communications logo appears on the right against a blue background

Contact Center & Omnichannel​

Beyond Automation: Harnessing Agentic and Voice AI for Seamless Customer Journeys

A glowing AI processor on a circuit board symbolising advanced generative AI technology

AI & Automation in CX

Generative AI in the Contact Center is Losing its Appeal. Time For an Upgrade?

Contact Center & Omnichannel​

How Brands Need to Rethink Contact Centers for a Six-Generation Future

Hand interacting with digital AI warning symbols on a dark interface, highlighting automation and data risk

AI & Automation in CX

AI Reputational Risk: The Threat Most Brands Only Notice After the Damage Spreads

Salesforce Launches Tools to Support Large Scale AI Deployment

CRM & Customer Data Management

Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment

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Customer Engagement Platforms

Retail Automation: How AI Powers the Consumer Experience

AI-native organizations

AI & Automation in CX

How AI-Native Organizations Will Shape the Future of CX: A Preview of CX Masterclass 2025

Microsoft Ignite Major News

Security, Privacy & Compliance

Microsoft Heightens Security and Governance in AI Transformation Strategy

UJET Acquires Spiral to Address Customer Data Analysis Roadblocks

AI & Automation in CX

UJET Acquires Spiral to Address Customer Data Analysis Roadblocks

AI-driven analytics dashboard with neon graphs showing rising performance and cost per resolution metrics

AI & Automation in CX

Forget AHT, Cost-Per-Resolution Is Becoming the Metric CFOs Care About Most

Freshworks AI for customer experience dashboard

AI & Automation in CX

Freshworks Empowers CX Teams with Usable and Uncomplicated AI

Service Management & Connectivity

Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value

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