Latest AI Agent News

AI & Automation in CX

AI Is Transforming How Logistics Brands Serve and Retain Customers

Contact Center & Omnichannel​

Why Voice Understanding is the Missing Link in Enterprise AI CX

Contact Center & Omnichannel​

Your Measurement Strategy is Missing the Real ROI of Workflow Automation

AI & Automation in CX

AI Agents For Customer Support: Trends, Predictions & Providers

Workforce Engagement Management

RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026 

CRM & Customer Data Management

Agentic AI Ushers in a New Era of Holiday Shopping

Contact Center & Omnichannel​

Smart CX Automation Starts With Smaller Steps: Learn What to Automate First

Service Management & Connectivity

ServiceNow Expands Vision For AI Transformation

CRM & Customer Data Management

How Can Multi-Agent AI Orchestration Optimize Customer Interactions?

CX Trends

Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?

Contact Center & Omnichannel​

Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraud

Contact Center & Omnichannel​

Afiniti and Five9 Team Up to Bring Invisible AI to the Contact Center

CRM & Customer Data Management

Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership

Customer Analytics & Intelligence

Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown

CRM & Customer Data Management

Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall

Contact Center & Omnichannel​

Lessons Learned from Amazon Connect Horizons