Latest AI Agents News

AI & Automation in CX

AI Agents, Customer Data & the Law: What CX Leaders Need to Know

AI & Automation in CX

Is AI Really Behind the Tech Layoff Wave? Benioff Says No

AI & Automation in CX

Future of CX: Part 3 – 11:40 AM — The Customer Who Wanted a Human

AI & Automation in CX

Tottenham Hotspur Connects Fan Data With Salesforce Service Cloud

AI & Automation in CX

Gartner Warns Enterprises Against Cutting Support Teams to Fund AI

AI & Automation in CX

Big CX News from Oracle, Salesforce, HubSpot & Microsoft

AI & Automation in CX

Stop Selling “Savings”: How to Pitch AI Migration to Your Board

AI & Automation in CX

HubSpot Joins the Outcome-Based Pricing Revolution

AI & Automation in CX

The Agentic AI Era Has Arrived! AI Agents and Their Role in CX

AI & Automation in CX

ServiceNow’s CX Shift Study Exposes a Hard Truth About AI and Customer Experience

AI & Automation in CX

How to Build an Enterprise AI Strategy That Actually Delivers ROI

AI & Automation in CX

How AI Agents Will Reshape Customer Engagement on Social Platforms

AI & Automation in CX

Salesforce Declares Slack the New Home for AI-Powered Customer Service

AI & Automation in CX

Microsoft Copilot Cowork Signals Shift to Multi-Step AI Workflows for Enterprise Users

AI & Automation in CX

Bird’s Earnings Signal a New CX Reality: Fewer Tools, More Automation

AI & Automation in CX

Cyara Launches Agentic Testing and AI Governance to Close the AI Trust Gap in Customer Service