Latest AI Agents News

AI & Automation in CX

“Uncertainty Is the New Certainty”: Bain Explains Why B2B CX Strategies Must Become More Agile

Contact Center & Omnichannel​

Agentforce Contact Center and the New Battle Line: Where Should CX Live?

AI & Automation in CX

Future of CX: Part 2 – 10:12 AM — The Empathy Algorithm

AI & Automation in CX

Big CX News from Salesforce, Vonage, ServiceNow, Oracle & Genesys

Customer Analytics & Intelligence

Which Customer Analytics & Intelligence Trends Actually Matter in 2026? The Contact Center Shift to Real-Time, Predictive CX Insight

Customer Engagement & Journey Orchestration

What Are The Biggest Customer Engagement Trends 2026 Buyers Can’t Ignore If They Want Happier Customers?

Customer Engagement & Journey Orchestration

Is Your Customer Journey Broken? The Enterprise Buyer’s Guide to Customer Journey Orchestration Platforms (2026)

AI & Automation in CX

AI Now Drives 20% of Genesys’s New Business

AI & Automation in CX

Salesforce Brings Ambient Intelligence to Sales Calls

AI & Automation in CX

SAP Engagement Index: UK Brands Think They’re Nailing Engagement. Customers Disagree

AI & Automation in CX

Inside Agentforce Contact Center: The New “AI Plus Human” Workforce

Contact Center & Omnichannel​

Cutting Through the AI Hype: Here’s How to Actually Measure What Matters

Security, Privacy & Compliance

As AI Agents Enter Customer Journeys, Enterprises Must Rethink Fraud and Identity

AI & Automation in CX

Oracle’s Fusion Agentic Applications Push Enterprise AI Past Copilots

AI & Automation in CX

The Trust Gap Killing AI Rollouts in CX, And How Leaders Fix It

AI & Automation in CX

AI Agents Just Went Mainstream: Mastercard, Alibaba, Shopify, Evri, FedEx Move In