Latest AI Agents News

AI & Automation in CX

AI Integration Architecture is The Control Layer Separating CX Leaders From the 40% Who Fail

AI & Automation in CX

Human-in-the-Loop AI: The Design Guardrail You’ll Wish You Built Earlier

AI & Automation in CX

Your AI Training Strategies are Risky: Synthetic Data Generation is Your Compliance Shortcut

AI & Automation in CX

Cresta Launches Knowledge Agent To Reduce Agent Tab Switching

AI & Automation in CX

NVIDIA Expands AI Ecosystem with Major Partnerships at GTC 2026

AI & Automation in CX

Salesforce Agentforce Sales Brings ‘Agentic Selling’ Into The CX Spotlight

Contact Center & Omnichannel​

Enterprise Connect 2026: Five Significant CX Announcements You May Have Missed

AI & Automation in CX

Adecco Targets Majority AI-Driven Revenue in Expanded Salesforce Agentforce Deal

Contact Center & Omnichannel​

CCW Europe research finds Omnichannel Is Stalling, And AI Isn’t Saving It… Yet

AI & Automation in CX

AI Hype vs Customer Reality: The State of CX in 2026

AI & Automation in CX

Enterprise Connect 2026 Reflections: From Hype to Hard Questions

AI & Automation in CX

Zendesk Moves to Acquire Forethought, Expand Agentic Service Capabilities

Contact Center & Omnichannel​

RingCentral and Spectrum Showcase AI-Powered RingCX and AI Conversation Expert at Enterprise Connect

AI & Automation in CX

60-70% of Your Contact Center Calls Could Already Be Handled by AI. So Why Aren’t They?

AI & Automation in CX

Sprinklr’s Earnings Signal a Shift Toward AI-Native CX Platforms

AI & Automation in CX

ServiceNow and Cohesity Partner to Deliver Real-Time Recovery for Enterprise AI Agents