Latest AI Agents News

AI & Automation in CX

Why Do So Many Agent Assist AI Deployments Fail? The Contact Center Architecture Mistakes to Avoid

AI & Automation in CX

Stop Counting Minutes & Start Counting Money: Understanding Real AI Agent ROI

AI & Automation in CX

Big CX News from ServiceNow, Zoom, Cisco & IKEA

AI & Automation in CX

The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers

AI & Automation in CX

Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams

Security, Privacy & Compliance

Cisco Reveals Security and Safety Framework for Enterprise AI Readiness

AI & Automation in CX

Agentforce World Tour 2025: How Salesforce Is Solving Marketing’s 20-Year Personalization Problem

Contact Center & Omnichannel​

Odigo Snaps Up Akio to Build a “European Sovereign Alternative” to US CCaaS Giants

AI & Automation in CX

How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents

AI & Automation in CX

The New Baseline: Consumers Use AI at Home. Why Are Your Chatbots Stuck in 2019?

CRM & Customer Data Management

ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions

AI & Automation in CX

Zoom Launches AI Companion 3.0, Expands its AI Strategy

AI & Automation in CX

Will Your CFO Approve Agentic AI? The ROI Framework CX Leaders Need to Secure Investment

Marketing & Sales Technology

The Visibility Crisis: Why You Need Generative Engine Optimization Now

AI & Automation in CX

Oracle Reports Faster AI Agent Rollouts in “Weeks, Not Years” but Investor Doubts Linger

AI & Automation in CX

Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next