Latest AI Agents News

Customer Analytics & Intelligence

Medallia Report Reveals CX is at a Turning Point: Closing the Gap Between Insight and Impact

AI & Automation in CX

RocketPhone.ai Claims 1,100% Growth as Salesforce Buyers Demand Native AI

Security, Privacy & Compliance

SAP and Uptycs Launch Hybrid AI Security Model for Enterprise

Contact Center & Omnichannel​

Capita and Snowflake Target Real-Time CX Intelligence for Contact Centers

Marketing & Sales Technology

The Future of Marketing: How Brands Can Build Trust in an AI-Driven World

Contact Center & Omnichannel​

How AI Turns Your Existing Contact Center Team into a Revenue Engine

CRM & Customer Data Management

Google Cloud and Nokia Simplify Mobile Network Access for Developers

AI & Automation in CX

Huawei’s New AICC Voice Agents Target The Metric That Matters: Resolution

AI & Automation in CX

The New Rules of CX Tech: CMP Research and Datamark’s Blueprint for Tomorrow

AI & Automation in CX

Burger King Uses AI to Score “Friendliness” at the Drive-Thru

Contact Center & Omnichannel​

The Strategic CX Question Most Brands Cannot Answer

CRM & Customer Data Management

Salesforce Launches Agentforce for Communications to Target Telecom Efficiency and Customer Retention

AI & Automation in CX

Santander And Mastercard Put AI Agents Into Payments, The Next CX Friction Fight

Contact Center & Omnichannel​

Forget Weekly Meetings: Zoom’s AI Revenue Engine Roars in CX

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai

AI & Automation in CX

CX Dominates G2’s Agentic AI List, Makes up 6 of Top 10