Latest AI Agents News

Customer Analytics & Intelligence

Stop Choosing Between Speed and Empathy in Customer Service

AI & Automation in CX

Which Predictive CX AI Platforms Are Leading the Market in 2026 – And Who’s Falling Behind?

AI & Automation in CX

How Do You Measure Predictive Customer Experience? The KPIs Most CX Leaders Are Missing

AI & Automation in CX

Can AI Predict Customer Churn Before It Happens? The Predictive CX Strategy That Saves Revenue

AI & Automation in CX

Freshworks Empowers CX Teams with Usable and Uncomplicated AI

AI & Automation in CX

Cisco Outlines Strategy to Help Customers Struggling With AI Adoption

AI & Automation in CX

AI Is Transforming How Logistics Brands Serve and Retain Customers

Contact Center & Omnichannel​

Why Voice Understanding is the Missing Link in Enterprise AI CX

AI & Automation in CX

Customer Reactions to Robot Mistreatment Could Redefine Service Culture

AI & Automation in CX

How Can Contact Centers Reduce Handle Time Without Destroying Customer Experience?

AI & Automation in CX

Salesforce Acquires Spindle AI to Boost Agentforce Analytics and Forecasting

AI & Automation in CX

AI Agents For Customer Support: Trends, Predictions & Providers

AI & Automation in CX

Big CX News from Amazon, Zoom, Gartner & Zendesk

Service Management & Connectivity

ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions

CRM & Customer Data Management

HubSpot Increases Customer Base With Multi-Hub Strategy

CRM & Customer Data Management

Microsoft’s Refund Glitch Deepens Customer Trust Challenge Amid Australian Legal Action