Latest AI Agents News

AI & Automation in CX

From Reactive Dashboards to Meaningful CX Metrics: Escaping the CX Death Spiral

Contact Center & Omnichannel​

AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services

AI & Automation in CX

Microsoft Q2 2026 Earnings: Can AI and Cloud Keep CX Ahead of the Curve?

AI & Automation in CX

The AI Bill Comes Due: Will Costs Derail CX Innovation in 2026?

AI & Automation in CX

Modernising the Contact Center for Always On CX: What KPMG’s Global Leaders Are Getting Right

AI & Automation in CX

SAP Says Two-Thirds of Deals Now Include Business AI

Event News

CX Leaders, Stop Repeating These 3 Service Mistakes in the Age of AI

AI & Automation in CX

The Limitations of Agentic AI: Why AI is Cracking at the Edges

Contact Center & Omnichannel​

The Hidden Cost of Doing Nothing: What Legacy Systems Really Cost CX Leaders

AI & Automation in CX

What Kore.ai’s Fresh Capital Tells CX Leaders About the Future of AI

AI & Automation in CX

Free UK AI Training Gives CX Leaders a Rare Skills Advantage

Contact Center & Omnichannel​

Who’s Really Calling? The Rise of AI Customers

AI & Automation in CX

Cisco’s 360 Partner Program Confirms What AI in CX Really Needs to Scale

AI & Automation in CX

Salesforce Targets Agent Sprawl Increase in Latest MuleSoft Expansion

AI & Automation in CX

Talkdesk Takes the Gloves Off: How Commerce Orchestration Is Fixing Broken Retail CX

AI & Automation in CX

Nationwide Selects AWS And Amazon Connect To Personalise CX For 17 Million Members