Latest AI Agents News

CRM & Customer Data Management

Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires

Contact Center & Omnichannel​

The Hidden Power of AI Agents in Customer Experience

CRM & Customer Data Management

Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise

Customer Analytics & Intelligence

Big CX News from Zoom, OpenAI, Salesforce, and Sanas

Event News

The CX Awards 2025 Winners Announcement

Contact Center & Omnichannel​

Zoom’s New-Look AI Companion Reveals Its Broader Ambitions

CRM & Customer Data Management

Microsoft Dynamics 365: An Overview of All the Apps

Contact Center & Omnichannel​

What Should You Look for in a Contact Center Virtual Agent?

CRM & Customer Data Management

Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems

Contact Center & Omnichannel​

What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI

CX TV

AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?

Contact Center & Omnichannel​

Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions

Contact Center & Omnichannel​

Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far

CRM & Customer Data Management

What Is ServiceNow University? An Introductory Guide

CRM & Customer Data Management

Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea

Customer Analytics & Intelligence

Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce