Latest AI Agents News

CRM & Customer Data Management

Salesforce Sets Its Sights on $60 Billion by 2030

CRM & Customer Data Management

Dreamforce 2025: Reflecting on Benioff’s AI Insights

Contact Center & Omnichannel​

A Game Plan to Improve Contact Center Agent Empowerment

CRM & Customer Data Management

Using CRM Pricing Models in the AI Era, What’s Going to Change?

Contact Center & Omnichannel​

Should I Let AI Run My Outbound Contact Center Strategy?

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft

Contact Center & Omnichannel​

Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI

Customer Analytics & Intelligence

Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data

Contact Center & Omnichannel​

Microsoft Expands AI Customer Service Strategy with L&G Contact Center Deal

Contact Center & Omnichannel​

Why Outdated WEM Practices Are Holding Back Your Contact Center

Contact Center & Omnichannel​

The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More

Contact Center & Omnichannel​

Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy

Contact Center & Omnichannel​

Cisco Introduces the Webex Contact Center for Salesforce

Contact Center & Omnichannel​

Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer

CRM & Customer Data Management

The Big ServiceNow AI Experience Announcement: A Closer Look

Contact Center & Omnichannel​

Microsoft Outlines Its Vision for Customer Service in the AI Agent-Led Enterprise