Latest AI Agents News

Workforce Engagement Management

RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform

CRM & Customer Data Management

Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft

Contact Center & Omnichannel​

Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps

Contact Center & Omnichannel​

Why AI Buying Takes Too Long – and How to Speed It Up

CRM & Customer Data Management

HubSpot INBOUND 2025: The Top 10 Announcements

Contact Center & Omnichannel​

Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams

Contact Center & Omnichannel​

AI That Actually Works: Lessons from Two Contact Centers Winning with Tech

Contact Center & Omnichannel​

Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center

Workforce Engagement Management

NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now

Contact Center & Omnichannel​

When AI Sounds Human: What It Means for the Future of Customer Service

Workforce Engagement Management

Redefining ‘Done’: Why AI Success Demands Ongoing Attention

Contact Center & Omnichannel​

Can AI Solve Accent Bias in CX? The Ethics of Voice Tech

CRM & Customer Data Management

Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow

Contact Center & Omnichannel​

ServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of Cases

Contact Center & Omnichannel​

Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers

Customer Analytics & Intelligence

OpenAI’s Latest Moves Put Many Voice AI Startups on Notice