Latest AI Agents News

CRM & Customer Data Management

SAP Is Building a “Modern and Composable” Customer Experience Suite

CRM & Customer Data Management

ServiceNow Knowledge 2025: All 11 Major Announcements

Contact Center & Omnichannel​

Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes

Contact Center & Omnichannel​

Reducing CX Friction: How CallTower Uses Conversational AI to Personalize Support

Customer Analytics & Intelligence

Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live

Contact Center & Omnichannel​

The Top 5 CCaaS Decisions Contact Center Leaders Must Make in 2025

Contact Center & Omnichannel​

Talkdesk Drops Two New CCaaS Products, Targets Small Businesses and Utility Companies

Customer Analytics & Intelligence

IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan

CRM & Customer Data Management

ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”

CRM & Customer Data Management

Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM

CRM & Customer Data Management

Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat

Customer Analytics & Intelligence

Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown

Workforce Engagement Management

Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center

Contact Center & Omnichannel​

Not Just Another Agent Assist Tool: Deepdesk Goes Beyond the Basics

Contact Center & Omnichannel​

Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio

Contact Center & Omnichannel​

AWS Doesn’t Let Data Barriers Stifle Contact Center Innovation. It Breaks Them Down.