Latest AI Agents News

CRM & Customer Data Management

Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE

CRM & Customer Data Management

Microsoft vs. Salesforce: How Do They Compare on CRM?

CX TV

The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures

Customer Analytics & Intelligence

Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions

CRM & Customer Data Management

The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes

Customer Analytics & Intelligence

AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them

Contact Center & Omnichannel​

Failure Demand in CX: The Hidden Cost AI Can Solve

CRM & Customer Data Management

Pegasystems Promises “Industry-First” Customer Self-Service Capabilities with Its Latest Launch

Contact Center & Omnichannel​

Who’s Watching the AI? Scorebuddy Brings Oversight to Agentic Automation

Contact Center & Omnichannel​

How to Spot AI That Delivers: A Buyer’s Guide

Contact Center & Omnichannel​

US Senators Propose Bill to Mandate the Right to Human Customer Service

CRM & Customer Data Management

Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise

Contact Center & Omnichannel​

Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive

Contact Center & Omnichannel​

Big CX News from NiCE, OpenAI, Five9, & Microsoft

Contact Center & Omnichannel​

Salesforce & ServiceNow Invest $1.5BN in Genesys

Contact Center & Omnichannel​

Your Next Customers Will Be AI. Are You Ready?