Latest AI Agents News

CRM & Customer Data Management

Zendesk Outlines Its Unique Pricing Strategy for AI Agents

Contact Center & Omnichannel​

The Retail Contact Center: 4 Trends for 2025

CRM & Customer Data Management

ServiceNow Reimagines the ServiceNow Store for the AI Agent Era

Contact Center & Omnichannel​

AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect

Contact Center & Omnichannel​

Future-Ready Agents: Visual Intelligence in Contact Center Training

Contact Center & Omnichannel​

Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?

Contact Center & Omnichannel​

Sky Cuts Thousands of Contact Center Jobs to “Improve Customer Service”

Contact Center & Omnichannel​

The Convergence of AI, CX, and EX – A New Era for Customer Experience Professionals

Contact Center & Omnichannel​

Big CX News from Zendesk, Genesys, Microsoft & Accenture

Contact Center & Omnichannel​

Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers

CRM & Customer Data Management

The Forrester Wave for CRM Software 2025: Top Takeaways

Contact Center & Omnichannel​

Meet Agent Assist: Cyber Acoustics’ “First of its Kind” Call Monitoring and Agent Training Solution

Contact Center & Omnichannel​

Microsoft Rebrands Its Contact Center Workspace, Stops Using the Term “Agent” for Live Reps

CRM & Customer Data Management

Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process

Event News

Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit

Contact Center & Omnichannel​

Smarter CX Consulting: AI and Big Data Take Center Stage