Latest AI Agents News

CRM & Customer Data Management

ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform

CRM & Customer Data Management

ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM

Customer Analytics & Intelligence

Meta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free Trial

Customer Analytics & Intelligence

Zoho, Zoom Get Ready to Release Small Language Models (SLMs)

CRM & Customer Data Management

Salesforce Presents the Next Generation of Agentforce: 5 Major Talking Points

Contact Center & Omnichannel​

Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029

CRM & Customer Data Management

Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers

CRM & Customer Data Management

HubSpot Founder’s Agentic AI Platform Now Has 1,000 Prebuilt Agents, Over 1MN Users

CRM & Customer Data Management

SAP Taps Vonage to Blend AI Agents and CPaaS

CRM & Customer Data Management

Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened

Contact Center & Omnichannel​

Talkdesk Develops AI Agents for Healthcare, Differentiates with Industry Innovation

Contact Center & Omnichannel​

Big CX News from Salesforce, Google, Microsoft & Zoom

Contact Center & Omnichannel​

Microsoft Deploys Thousands of Internal & External AI Agents

CRM & Customer Data Management

Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals

Contact Center & Omnichannel​

Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX

Contact Center & Omnichannel​

Agentic AI Key to Strong NICE Quarter