Latest AI Agents News

Contact Center & Omnichannel​

The Real Reason Your Contact Center AI Isn’t Delivering ROI

AI & Automation in CX

CX Metrics In The Age Of AI: Stop Optimising For Speed

AI & Automation in CX

The Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating Model

AI & Automation in CX

How to Win Buy-In for Agentic AI Investments Across the Enterprise

Workforce Engagement Management

Five9 Deepens Its ‘Multi-Agent’ Play With Assembled Workforce Management

AI & Automation in CX

Why Weak AI Governance Is the Biggest Risk in Enterprise Automation Today

AI & Automation in CX

Adobe Summit 2026: The Enterprise Playbook For AI-Driven Customer Orchestration

AI & Automation in CX

Microsoft WorkLab data shows Achievers expect to scale 2.5 times faster

AI & Automation in CX

Sprinklr Wants CX Leaders to Trust AI Agents With Proof, Not Promises

Contact Center & Omnichannel​

How Cloud Voice AI Is Reviving the Contact Center in 2026

AI & Automation in CX

AI Agents, Customer Data & the Law: What CX Leaders Need to Know

AI & Automation in CX

Is AI Really Behind the Tech Layoff Wave? Benioff Says No

AI & Automation in CX

Future of CX: Part 3 – 11:40 AM — The Customer Who Wanted a Human

AI & Automation in CX

Tottenham Hotspur Connects Fan Data With Salesforce Service Cloud

AI & Automation in CX

Gartner Warns Enterprises Against Cutting Support Teams to Fund AI

AI & Automation in CX

Big CX News from Oracle, Salesforce, HubSpot & Microsoft