Latest AI Agents News

Contact Center & Omnichannel​

The Choice is Yours: Google & Salesforce Team up on AI Agents

CRM & Customer Data Management

SAP Adds Preconfigured AI Agents to Its CX AI Toolkit

Contact Center & Omnichannel​

Big CX News from Avaya, SAP, Klaviyo, & Talkdesk

Contact Center & Omnichannel​

RingCentral Launches AI Receptionist, Enters Agentic AI Arena

Contact Center & Omnichannel​

Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent

Contact Center & Omnichannel​

Five9 Confirms Global Availability on the Google Cloud Marketplace

CX TV

Key Takeaways from Cisco Live 2025 EMEA

CRM & Customer Data Management

SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder

Contact Center & Omnichannel​

Verint Plans a Hiring Spree, Expands Its Global Innovation Center

Contact Center & Omnichannel​

Big CX News from Google, Cisco, HubSpot, & Pega

CRM & Customer Data Management

Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents

Customer Analytics & Intelligence

Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner

Contact Center & Omnichannel​

Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent

CRM & Customer Data Management

Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models

Contact Center & Omnichannel​

Big CX News from Zoho, Google, Cisco, & Salesforce

AI & Automation in CX

AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.