Latest AI Agents News

CRM & Customer Data Management

Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year

Customer Engagement Platforms

Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online

Contact Center & Omnichannel​

Big CX News from Salesforce, Zoho, NICE, & Dialpad

Contact Center & Omnichannel​

NICE Lands $100MN+ Deal with Europe’s Largest Contact Center

CRM & Customer Data Management

Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce

Contact Center & Omnichannel​

The Demise of Per-Seat Contact Center Pricing, and What Comes Next?

Contact Center & Omnichannel​

Why Agentic AI Isn’t Always the Answer

Big CX Update

PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse

CRM & Customer Data Management

Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise

CRM & Customer Data Management

Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships

Contact Center & Omnichannel​

Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service

CRM & Customer Data Management

Zoho Zia Agents: What Are They, and What Can They Do?

CRM & Customer Data Management

ServiceNow Knowledge 2025: 5 Top Takeaways

CRM & Customer Data Management

Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots

Contact Center & Omnichannel​

Security in the Age of Omnichannel and AI Contact Centers: How ComputerTalk Ensures Data Protection Across All Touchpoints

CRM & Customer Data Management

The Latest BIG News from ServiceNow, Salesforce, SAP, & Talkdesk