Latest AI Agents News

Contact Center & Omnichannel​

Microsoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI Innovation

CRM & Customer Data Management

Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition

Customer Analytics & Intelligence

Bridging the AI Skill Gap: The Urgent Challenge for CX Leaders 

CRM & Customer Data Management

Salesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources Say

Contact Center & Omnichannel​

Google Launches an AI Agent That Will Call Customer Service for You

Customer Analytics & Intelligence

Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”

CRM & Customer Data Management

HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users

CRM & Customer Data Management

What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release

Contact Center & Omnichannel​

Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai

CRM & Customer Data Management

ServiceNow Drops a Massive AI Agent Release, with a New Studio, Orchestrator, & More

CRM & Customer Data Management

Salesforce Atlas: What Is It, & How Does It Work?

Customer Analytics & Intelligence

Kore.ai Announces AI for Process, Its Second Agentic AI Platform

CRM & Customer Data Management

Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO

Contact Center & Omnichannel​

Transforming Contact Centers with AI: Insights and Innovations

CX TV

NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What’s to Come

Contact Center & Omnichannel​

Big CX News from Microsoft, ServiceNow, Cisco, & Verint