Latest AI Agents News

Customer Analytics & Intelligence

Cisco Outlines Its “Internet of Agents” Vision

Contact Center & Omnichannel​

5 Disruptive Use Cases for AI in Customer Experience

CRM & Customer Data Management

What Is Agentforce, and How Does It Work? The Ultimate Guide

CRM & Customer Data Management

ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”

Workforce Engagement Management

Verint Confirms It Quietly Acquired Four AI Providers in 2024

Customer Analytics & Intelligence

The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA

Contact Center & Omnichannel​

Big CX News from Microsoft, Salesforce, HubSpot, & Avaya

Contact Center & Omnichannel​

Microsoft Beckons the Self-Learning Contact Center with Its Upcoming AI Agents

AI & Automation in CX

Is Your Contact Center Still a Cost Center? The Proactive CX Strategy That Turns Support Into Revenue

CRM & Customer Data Management

Data Readiness: The Foundation of Agentic AI Success in CX