Latest AI Agents News

AI & Automation in CX

HubSpot’s Customer Agent Hits 70% Resolution Rate in 12 Months

AI & Automation in CX

Future of CX: Part 6 – 4:47 PM — The Perfect Apology

AI & Automation in CX

IMF Warning on Claude Mythos Indicates AI Could Turn Financial CRM Into a Systemic Cyber Risk

AI & Automation in CX

Your Contact Center AI Isn’t Failing – Your Deployment Is

AI & Automation in CX

Why Most Enterprise Support Stacks Aren’t Ready for AI Agents

AI & Automation in CX

“Customers Are Willing To Pay for AI if It’s Good AI,” Says RingCentral

AI & Automation in CX

ServiceNow’s Heath Ramsey: The Gap in Agentic AI Is Governance

AI & Automation in CX

AI Automation ROI: The Hidden Costs Enterprises Miss

AI & Automation in CX

Is Agentforce Contact Center the Fix for CX Fragmentation, or a New Risk Layer?

AI & Automation in CX

ServiceNow Says The Next CX Operating Model Will Be Agentic

AI & Automation in CX

NICE and ServiceNow Confirm “AI-first” CX Workflows are the New Norm

AI & Automation in CX

Financial Services CRM Gets an AI Overhaul across Salesforce, Anthropic and CSI

CRM & Customer Data Management

Salesforce’s API‑First Strategy For Headless Is Reframing the Role of CRM Interfaces

AI & Automation in CX

The Last Support Revolution: How Multimodal AI Is Reinventing CX

AI & Automation in CX

ServiceNow’s Autonomous CRM Pitch: From Intent To Fulfillment, Not Another CRM UI

Customer Engagement Platforms

Twilio Evolves From CPaaS Origins With Next‑Gen Customer Engagement Platform