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AI & Automation in CX
HubSpot Customer Agent Resolves 72% of Support Tickets Without Human Escalation
Can Microsoft’s Governance Layer Make Customer Service AI Enterprise-Ready?
Should Brands Label AI Content? The Transparency Debate
The CX AI Risk Most Teams Still Cannot See
OpenAI Launches Presence Amid AI Agent Safety Concerns
Autonomous CX: Useful Automation or Another Layer of Complexity?
The Agentic AI Reality Check: Why Trust and Control Are Eclipsing Model Power
Why Your AI Pilots Are Losing Trust
Oracle Widens Fusion Agentic Applications to More Builders with AI-Native Launch
The Contact Center AI Governance Gap Is Costing You
Deployment-First AI Is a Dangerous Bet According to SAP CX
The Hidden Risks of Rushing into Customer Automation
The CCW Panel That Changed How I Think About AI Powered CX. Here Is What They Said.
Contact Center & Omnichannel
KPMG’s Dan Balisteri on Over-Personalisation, the Empathy Deficit, and Why AI Deployments Keep Failing
Microsoft Brings Safety to AI-Driven Commerce with New MCP Server
Event News
NiCE World London 2026 Is Almost Here, and the CX Agenda Looks Hard to Ignore
