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AI & Automation in CX
IBM Vs ServiceNow, Who Owns Agentic AI Governance?
Marketing & Sales Technology
WordPress VIP Argues That Saying “AI” Could Be Costing You Customers
Why Brand Trust Matters More When AI Makes the Purchases
5 Findings From 6sense’s BDR Report That Every Sales Leader Should See
Is Intent Data Driving Growth or Just Expensive Guesswork
Microsoft Expands AI Capabilities Across Sales and Customer Experience
You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once
Customer Engagement Platforms
Intercom Challenges Multi-Agent Trend With Expansion Into Sales
Will AI in Sales Improve Performance or Erode Buyer Trust
HubSpot Launches AEO Tool and AI Updates to Push Context-Aware CRM Strategy
Salesforce CEO: AI Sales Tech Won’t Be The End of Human Reps
AI Agents Just Went Mainstream: Mastercard, Alibaba, Shopify, Evri, FedEx Move In
Salesforce Agentforce Sales Brings ‘Agentic Selling’ Into The CX Spotlight
CRM & Customer Data Management
Salesforce Launches Agentforce for Communications to Target Telecom Efficiency and Customer Retention
How Sales & Marketing Tech Can Boost Your Revenue – and Deliver Real ROI
What Are The Sales & Marketing Trends That Will Help You Sell More in 2026