Latest Artificial Intelligence News

Contact Center & Omnichannel​

AnyClip Launches Zoom Connector App

Contact Center & Omnichannel​

Genesys Completes Acquisition of Pointillist and Exceed.ai

Contact Center & Omnichannel​

Optimising Conversations for Next-Gen CX

Customer Analytics & Intelligence

Voice AI Platform Verbit Nabs $250M in Series E Round

Contact Center & Omnichannel​

LiveVox Partners with AppSmart

Customer Analytics & Intelligence

Calabrio: Award-winning Case Studies for How Interaction Analytics Turns Data into Results 

Contact Center & Omnichannel​

Verint Intelligent Virtual Assistant Review: Agent Training Support 

Contact Center & Omnichannel​

SaaS Labs Launches JustCall IQ Conversation Intelligence Platform

Contact Center & Omnichannel​

Dialpad Partners with Zoho to Reduce “App-Switching”

Contact Center & Omnichannel​

Freshdesk Omni-Channel Suite Review: Knowledge Base Access

Contact Center & Omnichannel​

Ada Expands Conversational AI Platform; Partners with Talkdesk

Customer Analytics & Intelligence

Marchex Launches Marchex Anywhere

Contact Center & Omnichannel​

RingCentral Announces New Phone Integration for Teams

Contact Center & Omnichannel​

Twilio Flex vs Zendesk Sunshine: All-in-One Environment

Customer Analytics & Intelligence

Qualtrics is Moving to AWS to Improve Operational Performance

Contact Center & Omnichannel​

Blue Prism and AWS Form Automation Partnership