Latest Artificial Intelligence News

CRM & Customer Data Management

Revenue Grid Raises $20mn for Revenue Intelligence

Contact Center & Omnichannel​

Avaya OneCloud CCaaS Review: PCI & HIPAA Compliance

Contact Center & Omnichannel​

Qumu Adds On-Demand Video Transcriptions

Event News

Five9 CX Summit 2021 Roundup

Contact Center & Omnichannel​

Cooper University Health Care and Nuance Communications Collaborate

Customer Analytics & Intelligence

Voice AI startup Skit announces $23mn Series B

Contact Center & Omnichannel​

Amazon Connect Voice ID Review: Self-Service IVR Authentication

Contact Center & Omnichannel​

Observe.AI Acquires ScopeAI

Contact Center & Omnichannel​

Microsoft Power Platform Review: Virtual Agents

Contact Center & Omnichannel​

Vodafone and AWS Join Forces to Create Unique Kiwi Voice

Event News

Five9 CX Summit 2021 Preview

CRM & Customer Data Management

SAP CRM Review: Precise Customer Targeting

Contact Center & Omnichannel​

Avaya Invests in Digital Identity Platform Provider Journey.AI 

Contact Center & Omnichannel​

AI Upskilling Platform Workera.ai Raises $16m Series A

Contact Center & Omnichannel​

WeWork Picks Dialpad as its Communications Tool

Contact Center & Omnichannel​

Noble IQ Review: Advanced Contact Centre Analytics