Latest Artificial Intelligence News

Contact Center & Omnichannel​

The Role of Artificial Intelligence in Customer Service

Contact Center & Omnichannel​

Spell Launches World’s First MLOps Deep Learning Platform

Contact Center & Omnichannel​

Medallia Experience Cloud Review: SaaS Insights

Contact Center & Omnichannel​

Rezo.ai Adds Vernacular Languages to Contact Centre Offering  

Customer Analytics & Intelligence

Conversational AI Firm Senseforth.ai Raises $14 Million

Contact Center & Omnichannel​

TTEC Canada to Hire 1,400 CX Positions

Contact Center & Omnichannel​

CX Top Reason for Conversational AI Investment

Customer Analytics & Intelligence

Best Speech Analytics Software for Contact Centres

Contact Center & Omnichannel​

Big CX News You May Have Missed

Workforce Engagement Management

How to Boost Agent Productivity Using Workforce Optimisation

Contact Center & Omnichannel​

Khoros Named a Leader in Social Suites

Contact Center & Omnichannel​

Hootsuite Buys Conversational AI Startup Heyday

Contact Center & Omnichannel​

AudioCodes: AI Voice Automation’s Contact Centre Role

Contact Center & Omnichannel​

Genesys Updates Cloud CX AI and Automation Capabilities

Contact Center & Omnichannel​

IVA and the Future of Contact Centres

Contact Center & Omnichannel​

Mobile Heartbeat to Launch Cloud-based Calling App