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CRM
What Is a CRM Strategy, and How Can I Create One?
SAP Adds Preconfigured AI Agents to Its CX AI Toolkit
Contact Center
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
Conversational AI
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Klaviyo Launches the “Only CRM Built for B2C”, Targets Customer Service Teams
Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent
Five9 Confirms Global Availability on the Google Cloud Marketplace
Work Smarter & Faster: ComputerTalk’s Innovative Approach to Contact Center AI
Agentic AI: Powering the Next Generation of Digital Customers
CX TV
Key Takeaways from Cisco Live 2025 EMEA
Krisp’s Game-Changer: Live Speech Translation That’s Reshaping Contact Centers
What Is HubSpot Breeze, and How Does It Work?
8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years
What Is CRM (Customer Relationship Management)? A Beginner’s Guide
Seeing Is Believing: How Visual Intelligence Transforms Customer Experience
SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder
