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Customer Analytics & Intelligence
NICE inContact CXone Delivers Big Payoff of $25.9 Million
Contact Center & Omnichannel
Launch of ZaiLab – 100% Cloud-Based, Pay-As-You-Go Contact Centre
Genesys Acquires Altocloud to Empower Clients with AI & Journey Analytics
How Artificial Intelligence Will Disrupt Call Centres in 2018
LogMeIn Introduces the Future of Customer Engagement
Five9 – Accessing the Opportunities of Digital Transformation
2018 Contact Centre Industry Predictions with Echo-U
Avaya Ava Brings AI to Life for a Better Customer Experience
Avaya CEO Jim Chirico Announces the Acquisition of Spoken
Avaya A.I.Connect Initiative Evolves with New Members
Introducing the World’s First Deep Voice Machine Learning Tech
Avaya to Acquire CCaaS Vendor Spoken Communications
Business Under the Watchful Eye of AI
Chatting to Chatbots: The Rise of Conversational Interfaces
NICE Accelerates Along the Road to Success in Market Leadership
Communication and the Contact Centre: The Key Trends of 2017
