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Contact Center
Big CX News from Microsoft, ServiceNow, Cisco, & Verint
Conversational AI
Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies
Cisco Outlines Its “Internet of Agents” Vision
CX TV
Salesforce Update – Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)
Analyzing the Current State of AI In Business Communications
AWS Offers a 60-Day Free Trial of Amazon Connect Contact Lens
CRM
The Top CRM Vendors to Consider in 2025
Workforce Engagement Management
An Awesome Contact Center QA Strategy: What Does It Look Like?
Apple Bails on Auto-Summarizations: Should Contact Centers Too?
CX
5 Disruptive Use Cases for AI in Customer Experience
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2024: The Rundown
AI’s Evolving Role in the Contact Center
Microsoft Claims Customer Service Is “Broken”, Offers a Free Trial of Its Contact Center Platform
ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”
Generative AI in Customer Experience: The 11 Most Implemented Use Cases
Contact Center AI: The Story So Far, and What Comes Next?
