Home → Artificial Intelligence
Contact Center
Zoom Empowers Contact Center Agents with Dynamics Guides & Suggested Answers
Conversational AI
The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA
Green CX: Why It Should Be on Your 2025 Agenda
Big CX News from Microsoft, Salesforce, HubSpot, & Avaya
Microsoft Beckons the Self-Learning Contact Center with Its Upcoming AI Agents
CRM
Salesforce Bids Farewell to Einstein Copilot, Now It’s Just Another Agent
Will Google Make Its Big Contact Center Move in 2025?
20 Excellent Use Cases for a Contact Center Virtual Assistant
Contact Center AI Is Triggering Customers. Here’s How to Course Correct
5 Agentforce Case Studies, and What We Learned from Them
Customer Data Platform
What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?
SAP & Microsoft Preview the Integration Between Joule and Copilot
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers
AI in Customer Experience: 3 Insights from Our Latest Report
Talkdesk Launches AI Agents for Retail, Goes All In on Agentic AI
