Home → Artificial Intelligence
Customer Analytics & Intelligence
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
Contact Center & Omnichannel
Rethinking Voice in the Modern CX Stack
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles
From Threat to Teammate: How AI is Winning Agent Trust
Why Legacy CCaaS Pricing Is Broken and What’s Next
Krisp Asks Court to Toss Sanas Claims, Launches Countersuit
Marketing & Sales Technology
Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
Why AI Buying Takes Too Long – and How to Speed It Up
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center
NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now
The Proposed US Bill to Mandate Human Customer Support: Everything That’s Wrong With It
Redefining ‘Done’: Why AI Success Demands Ongoing Attention
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
