Home → Artificial Intelligence
Contact Center & Omnichannel
ServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of Cases
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
Customer Analytics & Intelligence
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
Customer Experience BPOs: Trends, Predictions, & Providers
How Government Agencies Can Balance AI Innovation with Security and Trust
Big CX News from Verint, Accenture, Google & Avaya
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience
Are We Entering a New, AI-Powered Contact Center Era?
Google Is Building AI Mode Agents to Automate Customer Support Tasks
The Contact Center of Tomorrow Starts With Data
Uncategorized
The Contentsquare-Loris Acquisition: A Closer Look
6 Helpful Tools to Build AI Agents That Actually Work
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
Marketing & Sales Technology
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent
