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Contact Center
Scorebuddy’s GenAI-Powered QA Tool Promises a Tailored AI Solution for Every Customer
Voice of the Customer
Medallia Snags Former Qualtrics Exec Mark Bishof as CEO
Meet ULAP. The Enterprise Communications Vendor That’s NOT Jumping on the AI Bandwagon
CRM
Will Amazon Enter the CRM Space In 2025?
Conversational AI
NVIDIA at CES 2025: 5 Massive AI Agent Announcements
Loyalty Management
Booking.com Looks to GenAI to Enhance the Travel Experience
What Does a Hyper-Personalized Contact Center Experience Look Like?
Raw and Unfiltered: 8 Reddit Communities Where CX Professionals Keep It Real in 2025
ServiceNow Shares Plans to Hire Up to 3,000 People
What Is Agentic AI?
Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back
Which Are the Leading “Intelligent Contact Center” Providers? Aragon Research Gives Its Take
Customer Data Platform
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability
10 Conversational AI Providers to Watch Out for in 2025
AWS Demonstrates How to “Easily” Create Customer Self-Service Journeys
