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Contact Center & Omnichannel
Five9 CEO to Retire, Seeks an AI Innovator as His Replacement
Big CX News from NiCE, OpenAI, Five9, & Microsoft
Salesforce & ServiceNow Invest $1.5BN in Genesys
Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan
How AI Is Revolutionizing Modern Contact Centers
ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring
Mastering the CX Trifecta: Satisfaction, AI, and Scale
Marketing & Sales Technology
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
Why CX Leaders Are Tired of AI That Doesn’t Work
Uncategorized
The Top VoC Solutions to Explore in 2025
Customer Analytics & Intelligence
The Top Data Analytics Service Providers Powering Smart CX
Big CX News from SAP, ServiceNow, OpenAI & Zoom
Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”
The Best Conversational AI Solutions for the Enterprise: Market Leading Vendors
Is Salesforce the CRM Villain of 2025?
