Latest Artificial Intelligence News

Latest News

Why the latter? Because the industry-wide significance of AI is shifting buying decisions back toward the IT team, who will likely prioritize integrating contact center tools with broader ecosystems, like ServiceNow.

Contact Center

As Supply Outweighs Demand, What’s Next for the Contact Center Tech Industry?

SiriusXM In Hot Water for Its Contact Center's Subscription Cancellation Practices

Contact Center

SiriusXM In Hot Water for Its Contact Center’s Subscription Cancellation Practices

CX Trends 25 - Top 10 Predictions - CX Today News

CX TV

CX Trends 25 – Top 10 Customer Experience Predictions

Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”

Conversational AI

Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”

CX Trends 25 - Trusted Voices, Bold Predictions - CX Today News

CX TV

CX Trends 2025 – Trusted Voices, Bold Predictions

One hand in a boxing glove pulling tight the wrist wraps of the other hand. Bright light with a clean, minimal background.

CRM

Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”

Contact Centres in 2025 How to Build Next Year’s Success Today

Contact Center

Contact Centers in 2025: How to Build Next Year’s Success Today

CX Trends 25 - Award-winning Foresight - CX Today News

CX TV

CX Trends 2025 – Award-winning Foresight

Confessions of the Last Human Call Center Agent: How Machines Became More Human Than Humans

Contact Center

Confessions of the Last Human Call Center Agent: How Machines Became More Human Than Humans

AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements

Contact Center

AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements

Customer Data Platforms: Next-Gen Features, Trends, & Providers

Customer Data Platform

Customer Data Platforms: Next-Gen Features, Trends, & Providers

Zeta Global is a leading choice for deploying customer data platforms (CDPs), offering an unmatched operating model that drives results. Its industry-leading Data Cloud enriches customer profiles with deep insights and provides seamless identity resolution, leveraging intelligence on over 240 million U.S. consumers. Zeta’s cutting-edge agentic workflow capabilities empower marketers to accomplish more with precision and speed, automating complex tasks for greater efficiency. Integrated activation across owned and paid media channels simplifies measurement and optimization, ensuring seamless execution and real impact. With Zeta, marketers can unlock the full potential of their CDP investment.

Contact Center

Voice Cloning Tech Is Breaking Customer Authentication Systems

Inside Cognigy's Revolutionary Agentic AI The Future of Conversational Automation

Contact Center

Inside Cognigy’s “Revolutionary” Agentic AI: The Future of Conversational Automation

Big CX News

Contact Center

The Latest BIG News from Salesforce, Zoom, Twilio, & IBM

A female customer service representative working alongside a robot. They are both using laptops and wearing headsets.

Contact Center

Twilio Previews New AI Assistants for Customer-Facing Teams

Scorebuddy Charts a Strategic Course in the AI-Powered CX Landscape - CX Today News

Contact Center

Scorebuddy Charts a Strategic Course in the AI-Powered CX Landscape

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