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CRM
Salesforce’s Agentforce Testing Center Ensures Accurate Agent Responses
CX TV
The Great Contact Center Debate: Cloud vs. On-Premises
Contact Center
The Contact Center Advanced Buyers Guide 2024: 10 Top Takeaways
Customer Data Platform
IBM Introduces an Orchestration Tool to “Supervise” AI Agents
Event News
The Five9 CX Summit 2024: 3 Top Takeaways
The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk
The Power of Partnership in Elevating CX
Talkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM Platforms
Microsoft & SAP Make Copilot & Joule Co-Operative
How to Measure the Impact of Your Contact Center AI Investments
AWS Enables Proactive and Personalized Campaigns Through Amazon Connect
Microsoft’s Autonomous Agents Are Now Available In Public Preview
Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’
The New Cisco Webex Enjoys a “Solid Growth” Quarter: Is Its Strategy Pivot Paying Off?
The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk
Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market
