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Contact Center
Big CX News from Five9, NICE, Oracle & Webex
Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX
Customer Data Platform
NICE Actimize Launches SURVEIL-X Behaviour to Monitor Employee Conduct
Calabrio Enhances Call Recording Capabilities for Superior Webex Integration
Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution
Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia
Puzzel Boosts AI Capabilities with SupWiz Acquisition
The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways
Big CX News from Pega, Microsoft, Kore.ai, & Bird
CRM
The Big Salesforce-Workday Announcement: A Closer Look
Microsoft CEO: “We Will Save Hundreds of Millions with Contact Center GenAI”
Conversational AI
Kore.ai Announces a Conversational AI Platform for the Midmarket
30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts
CX TV
3 Use Cases for GenAI in Contact Center Quality Assurance (with Demos!)
ServiceNow President Desai Leaves After Hiring Policy Breach
Big CX News from NICE, Salesforce, Gamma & SAP
