Latest Artificial Intelligence News

Contact Center & Omnichannel​

Not ‘One and Done’: CX Needs Flexible, Future-Proof AI

Customer Analytics & Intelligence

NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents

Contact Center & Omnichannel​

Big CX News from Microsoft, Google, Salesforce, & Zendesk

Customer Analytics & Intelligence

Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents

Contact Center & Omnichannel​

Klarna Isn’t Backing Down from AI in Customer Service; It’s Getting Smarter About It

Customer Analytics & Intelligence

Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents

CRM & Customer Data Management

Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year

Customer Engagement Platforms

Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online

Event News

CX Awards Deadline is Fast Approaching – May 23rd

Contact Center & Omnichannel​

Big CX News from Salesforce, Zoho, NICE, & Dialpad

Contact Center & Omnichannel​

NICE Lands $100MN+ Deal with Europe’s Largest Contact Center

CRM & Customer Data Management

Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce

Contact Center & Omnichannel​

The Demise of Per-Seat Contact Center Pricing, and What Comes Next?

Contact Center & Omnichannel​

ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX

Contact Center & Omnichannel​

Why Agentic AI Isn’t Always the Answer

CRM & Customer Data Management

Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise