Latest Artificial Intelligence News

CRM & Customer Data Management

HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN

Contact Center & Omnichannel​

What is Conversational AI? Inside the AI Revolution Reshaping Contact Centers and CX Platforms

CRM & Customer Data Management

ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports

CRM & Customer Data Management

What Is CRM (Customer Relationship Management)? The Comprehensive Guide

Contact Center & Omnichannel​

Microsoft Leans on MCP as Dynamics 365 Gets Smarter

Contact Center & Omnichannel​

Traditional Contact Centers Are Failing the Next Generation. But What Comes Next?

Customer Analytics & Intelligence

AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service

Contact Center & Omnichannel​

NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?

CRM & Customer Data Management

ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs

CRM & Customer Data Management

Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing

CX TV

Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys

Contact Center & Omnichannel​

The Top CPaaS Vendors for Enterprise CX: Architecting Intelligent Customer Journeys

Contact Center & Omnichannel​

What is CCaaS and Why Is it Critical to Enterprise Customer Experience?

Contact Center & Omnichannel​

Top Enterprise ERP Vendors: Secure, Scalable & Intelligent

CRM & Customer Data Management

Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires

Contact Center & Omnichannel​

The Hidden Power of AI Agents in Customer Experience