Latest Artificial Intelligence News

Marketing & Sales Technology

37% of Consumers Have Already Moved On – Is Your Attribution Strategy Ready?

AI & Automation in CX

Big CX News from Salesforce, HubSpot, Genesys & Microsoft

Customer Analytics & Intelligence

Cancelled Flight, Broken App, No Answer – Why Airline CX Keeps Failing at the Worst Moment

Customer Engagement & Journey Orchestration

KAYAK Launches Ask AI to End the Chat-to-Search Disconnect

Security, Privacy & Compliance

AWS Summit DC 2026: 4 Key CX Announcements

Security, Privacy & Compliance

Anthropic Restores Fable 5 and Mythos 5 Access, But Not for Everyone—Why CX Leaders Should Pay Attention

Security, Privacy & Compliance

Anthropic’s Fable Shutdown Proves CX Leaders Need an AI Backup Plan

AI & Automation in CX

CCW 2026: The CCW Panel That Changed How I Think About AI Powered CX. Here Is What They Said

Security, Privacy & Compliance

Anthropic’s AI Identity Gap: Why CX Leaders Need Agent Controls

CRM & Customer Data Management

The ISG Customer Experience Management Advanced Buyers Guide 2026: 6 Top Takeaways

Contact Center & Omnichannel​

Genesys Acquires Pinkfish to Close the Contact Center Automation Gap

CRM & Customer Data Management

Salesforce Makes Agentforce Commerce Generally Available Ahead of Peak Season

AI & Automation in CX

HP Taps OpenAI Frontier to Scale Enterprise AI Across Customer Experience

AI & Automation in CX

Alorica and Crescendo Partner to Bring AI into Live Enterprise Service Channels

AI & Automation in CX

From Generic Bots to Prebuilt Agents: How CX’s Build vs Buy Debate is Changing

AI & Automation in CX

Datamark’s Playbook for Real-Time CX Changes