Latest Artificial Intelligence News

Contact Center & Omnichannel​

Contact Center Trends for 2025: What’s Hot and What’s Not?

Customer Analytics & Intelligence

Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner

Contact Center & Omnichannel​

7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI

Contact Center & Omnichannel​

Afiniti Gets a New CEO as It Bounces Back from Bankruptcy

CRM & Customer Data Management

Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models

Contact Center & Omnichannel​

Big CX News from Zoho, Google, Cisco, & Salesforce

Uncategorized

AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.

Contact Center & Omnichannel​

Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization

Contact Center & Omnichannel​

From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience

Contact Center & Omnichannel​

Teleperformance Contact Center Staff In Revolt: “We’re Not Allowed to Use the Bathroom!”

Contact Center & Omnichannel​

Microsoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI Innovation

Contact Center & Omnichannel​

Five9 Unveils Its New Brand Identity, Ushers the Future of AI-Human Collaboration

CRM & Customer Data Management

Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition

Customer Analytics & Intelligence

Bridging the AI Skill Gap: The Urgent Challenge for CX Leaders 

CRM & Customer Data Management

Salesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources Say

Workforce Engagement Management

Capacity Acquires YouCanBookMe, Expands Its Scheduling Automation Capabilities