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CRM
Salesforce Launches Einstein 1 Field Service Edition
Contact Center
Big CX News from Gartner, Oracle, Zendesk, and SAP
Workforce Engagement Management
The Future of Workforce Engagement Management: Expert Takes
Customer Data Platform
Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?
Gartner Predicts the Rise of Autonomous Agents
Oracle Has “Crossed Over” – Cloud Becomes Top Revenue Driver
Zendesk to Acquire Service Automation Provider Ultimate
Your Guide to Comparing Conversational Intelligence Software
Voice of the Customer
Medallia Appoints New CRO to Support Growth
Cisco Targets Patient Experience with New Partnerships
CX TV
Generative AI In Conversational Analytics: A Demo & Discussion
Enghouse Introduces ‘Next-Gen’ AI Suite For Contact Centres
Big CX News from Talkdesk, Salesforce, Teleperformance, & More
VOXI by Vodafone Is the ‘First’ UK Telco to Deploy GenAI Chatbot
Talkdesk Launches a GenAI-Powered Autopilot, Targets Banking and Retail
Salesforce Announces Einstein 1 Studio in Bid to “Unlock the Power” of AI
