Latest Artificial Intelligence News

Contact Center & Omnichannel​

Generative AI in Customer Experience: The 11 Most Implemented Use Cases

Contact Center & Omnichannel​

Contact Center AI: The Story So Far, and What Comes Next?

Workforce Engagement Management

Verint Confirms It Quietly Acquired Four AI Providers in 2024

Contact Center & Omnichannel​

Zoom Empowers Contact Center Agents with Dynamics Guides & Suggested Answers

Customer Analytics & Intelligence

The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA

Contact Center & Omnichannel​

Green CX: Why It Should Be on Your 2025 Agenda

Contact Center & Omnichannel​

Big CX News from Microsoft, Salesforce, HubSpot, & Avaya

Contact Center & Omnichannel​

Microsoft Beckons the Self-Learning Contact Center with Its Upcoming AI Agents

CRM & Customer Data Management

Salesforce Bids Farewell to Einstein Copilot, Now It’s Just Another Agent

Contact Center & Omnichannel​

Will Google Make Its Big Contact Center Move in 2025?

Customer Analytics & Intelligence

20 Excellent Use Cases for a Contact Center Virtual Assistant

Contact Center & Omnichannel​

Contact Center AI Is Triggering Customers. Here’s How to Course Correct 

Customer Analytics & Intelligence

What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?

CRM & Customer Data Management

SAP & Microsoft Preview the Integration Between Joule and Copilot

CRM & Customer Data Management

HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users

CRM & Customer Data Management

Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers